Refund Policy

RETURNS, REFUNDS, REPRINTS AND REMEDIATION

Welcome to the grown-up part of personalization: what happens when something goes sideways. Here’s how we handle it when your order doesn't land quite right. This is our playbook for making it right, with warmth, clarity, and a pinch of charm.

First Principles

Every order matters. If something isn’t right, we’re on it.
Personalized means made for you. These aren’t return-to-sender products, so remediation looks a little different.
If it's our fault, we fix it. Plain and simple.

Quick Definitions

Remediation Fixing an issue via reprint or refund We make it again, better this time. Refund or credit towards a new order upon review

Returns - What We Cover

If your order arrives and…

It's damaged in transit
It doesn't match the preview
The print quality isn't what it should be
It’s missing items

...please reach out within 5 days of delivery. Send us:

Your order number
A clear photo of the issue (if damaged in transit include a photo of the damaged packaging)
A quick note describing what went wrong

We’ll handle it with care and aim to respond within 2 business days.

If your order is lost in transit

…please reach out within 20 days from the estimated delivery date with the order number and we will be happy to send a replacement.

What We Can’t Cover

Buyer’s remorse or “I changed my mind”
Spelling errors or image issues uploaded incorrectly by the customer
Color variation (all screens and prints interpret color a bit differently)
Minor crop differences within our tolerance.
Errors in the mailing address you gave us
Shipments rejected by recipient during delivery

What We Will Do

We want you to feel good about choosing The Aesthetic, so if something feels off and doesn’t qualify under the above, still talk to us. We may not be able to offer a refund or reprint, but we might be able to offer:

A credit toward a future order
Free image generation to create and updated image
Help troubleshooting future uploads or design files

We believe in creative generosity, not rigid scripts.

The Delivery Promise (U.S. only)

If your order shipped with Economy shipping and …

… if the estimated delivery date is in the past and the order has been shipped, your order may be experiencing a shipping delay. Please check the shipping confirmation email we sent for tracking information.
- If there are recent updates, please wait a few more days, or
- if there are no recent updates, please reach out for us for help.

Real Humans, Real Help

Our team is small, but we read every message. We respond like people, not scripts. Whether it’s a minor defect or a “what do I do with this now?” moment, we’re here.

Reach us at: care@theaesthetic.ai

Final Word

You trusted us to bring your art to life. We won’t always be perfect, but we will always show up to make it right.

— The Aesthetic Team